DOMESTIC SHIPPING

Premade: Please allow 2-3 weeks for your order to be shipped.

Preorder: Please allow 6-8 weeks for your order to be shipped.

AFTER YOUR ORDER HAS SHIPPED, A CONFIRMATION EMAIL WILL BE SENT TO YOU.

ONCE THEY ARE LEFT WITH THE CARE OF OUR SHIPPING CARRIER, WE ARE NOT RESPONSIBLE FOR THE PACKAGES. The customer and the shipping carrier now share this responsibility.

PLEASE CONTACT YOUR LOCAL SHIPPING CUSTOMER SERVICE PROVIDER IF YOU HAVE ANY COMPLAINTS OR PROBLEMS WITH THE DELIVERY OF YOUR PACKAGE. It is the responsibility of the customer to be present at the delivery location on the scheduled delivery date.

When placing an order, kindly double-check that your shipping address is accurate and, if necessary, includes the correct apartment number. For any lost or stolen packages, WE ARE NOT RESPONSIBLE OR LIABLE. WE HAVE NO CONTROL OVER ITEMS STUCK IN TRANSIT, SO YOU MUST DEAL WITH THE CARRIER.

You are financially responsible for any additional shipping costs associated with your order if it is returned to our facility by the carrier for any reason.

FREQUENTLY ASKED QUESTIONS

HOW DO I KNOW IF AN ITEM WILL FIT?

In order to identify the best fit, please visit our sizing guide in our product descriptions. Additional fit details with measurements are found on the product page specific to the item.

Measurements are displayed in inches unless otherwise noted. For assistance, please contact us.
HOW DO I KNOW MY ORDER IS CONFIRMED?

The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

Once an order has been confirmed, it can't be modified or adjusted.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
HOW CAN I CANCEL MY ORDER?

All sales are final. We cannot cancel any orders once they have been placed.
HOW DO I TRACK MY ORDER?

Wondering where your order is? You will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

Once your order has been returned to our warehouse, we will reach out to you regarding the next steps.
HOW DO I START A RETURN OR EXCHANGE?

Please note that all sales are final. We understand things don’t always work out, so we’ve put in place a return policy for defective/damaged/incorrect items. This is for store credit, or an exchange. We do not offer refunds.

To process a return, please email us: info.2cstudioslv@gmail.com

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, origin addresses need to be a valid US or Canadian address, you need the receipt or order number, the email the order was created with will work if you do not have the order number. International orders are not eligible for returns. 

To start a return, please email us: info.2cstudioslv@gmail.com

Unfortunately, we cannot accept returns on gift cards.

To qualify for a return, items must be in its original packaging and in brand new condition (no cologne/perfume, no washing, stains, etc.).

Please note that if the items don’t meet these conditions upon arrival, we may refuse them and ship them back to you.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved. If approved, your return will be processed within 10 business days.

Damages and issues

Please inspect your order upon arrival and initiate a return immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

Subscribe to our Newsletter below or follow us on Instagram for information on drops.
WHEN WILL YOU RESTOCK?

Subscribe to our Newsletter below or follow us on Instagram for information on restocks.
WHERE DOES 2C SHIP FROM?

All orders ship from our fulfillment center in Vegas, a prime location that allows us to deliver across the U.S. quickly.
WHAT IF MY ORDER SAYS IT WAS DELIVERED BUT I DIDN'T RECEIVE IT?

We understand how frustrating this can be. Here’s what to do:

  1. Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
  2. Check with neighbors to see if the package was delivered to them by mistake.
  3. Reach out if nothing comes up within that timeframe and we will help you out the best we can! 
CONTACT US

The fastest way to reach us is through our Contact Us form.

  • Before reaching out, please check our FAQ, track your order, or review our return policy for quick answers.
  • If you still need assistance, let us know exactly what you need (e.g., order issue, return request, size question) so we can help you as quickly as possible.